Shipping policy

Shipping Policy

At Paws and Play, we aim to make ordering simple and convenient. We are pleased to offer FREE shipping on all orders.

Order Processing

Orders are processed as quickly as possible after they have been placed. Once your order has been dispatched, you may receive tracking information where available.

Please note that processing times and delivery times are separate.

Estimated Delivery Times

Our estimated delivery times are:

United Kingdom: approximately 3–5 business days
International orders: approximately 5–8 business days

Delivery times are estimates and may vary depending on the destination, courier service, customs processing, public holidays and circumstances outside our control.

International Orders

International delivery times may occasionally be longer due to customs procedures or local delivery services.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched. Please allow some time for tracking information to update after receiving your dispatch notification.

Delayed Orders

Although we aim for orders to arrive within the estimated delivery period, occasional delays can occur.

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us and we will be happy to assist you.

Incorrect or Incomplete Addresses

Please check your delivery information carefully before completing your order. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Questions About Your Order

If you have any questions regarding shipping or an existing order, please contact us using the contact details provided on our website.

Last updated: 25 August 2026